After the job was finished and we made the final payment, we found a couple of things that needed to be done. Tyler never got back to us. Also I found a piece of flooring that had defects even after I told them not to use those particular pieces.
Carol and Ernie Hall
We like the tile that we bought. It is perfect for our front porch. Bryan Keding was very helpful in our selection of the tile. He was very responsive and helpful for our needs. Yes, we would highly recommend Floor Coverings International Concord to others needing tile.
Nolan & Margaret Brewton
At our initial consol, we were NEVER once told we had to finance the remaining balance after putting a deposit down. We were told we would simply have a monthly amount to pay until the balance was paid in full. Luckily we went through the head owner and worked out a monthly payment plan b/c we never agreed or was even informed we'd have to get financing through a bank. If we were told that prior to signing the contract and picking out flooring we would have paid the whole thing at once or looked elsewhere perhaps. I felt bamboozled by the sales guy.
Job had to be done twice and still had problems. Quality of work was not commensurate with the promises
The people are great, the job was great also.
Walls were scratched by carpet layers so I had to re-paint them. Great sales people to work with.
The sale rep is who sold me on using Floor Coverings International his presentation was great. The person who install my hardwood floors was friendly and helpful. The crew also did a good job cleaning up when they finished the job.
Do away with the phone calls for the discount
Everything from the initial sales appointment to the final walk through. Everyone was very professional, courteous and they completed the work on the time frame I needed. The hardwood floor repairs matched perfectly.
We love FCI. Excellent work and the best customer service!
Cathy & Patrick Nagel