Very poor customer service
Vera - America's Dream Homeworks
Very professional; from initial bid process, through award and installation, and finally punch list sign off.
I felt like I was working with flooring experts, and they did not disappoint! All of my questions/concerns were answered completely and in a timely manner. I am so happy with the new bedroom carpet, that I am enlisting FCI to replace the flooring in two more rooms.
Great variety of products, courteous and knowledgeable staff
Very responsive to our needs. Informative presentation. Efficient and competent work crew. Very pleased with the way the floor compliments our rooms and furniture. Bill and Brenda Cooke
William & Brenda Cooke
Tony Cicala, the marketing person for Floor Coverings International Conrad was a pleasure to work with before, during and after the project. He was accessible and always willing to answer questions. i am pleased with my kitchen floor.
Be more responsive to requests for repairs.
From start to finish, Floor Coverings International was amazing to work with. Bryan was so patient showing us the different samples and working with the many different scenarios we suggested in order to stay within our budget. I loved how he could provide the total cost on the spot after taking measurements and then could make a change (flooring type, etc) and you could instantly see how that impacted the total cost. Then onto the install - the team was so great to work with. Super respectful of our home, taking care to clean up and put everything back the way it was. I had complete trust in the workers! They did an incredible job and I think I told them 100 times how grateful I was that we chose to have the floors professionally installed. We love our new floors and highly recommend Floor Coverings International.
Mary & Dave Salazar
Bryan was a lot of help.
When the job requires grinding of concrete or sanding the crew should put up dust curtains to contain the dust. Your salesman should consider discounts and tell potential customers about them. We were told about the $250 discount for customers in the distribution area of the Berkeley Hills magazine.
Don and Ginny Meyer