I never received a final estimate on paper until the end. I would have liked to see an item by item account of the charges, which I never did.
Constance Chevalier & Dianne Curtain
We are thrilled with the product and the service was top notch. The installation crew was courteous and very professional. 9 out of 10 only because the price was good but not great.
Gary & Joan Schoenfeld
Tony from the Concord, CA store requested some sample tile for me. It took almost 2 weeks for the samples to arrive just to find out it was the wrong sample. He requested another sample but the sample never arrived. I called and texted Tony a few times, but he was not very responsive. After calling your store almost in tears, Bryan helped me same day. He placed my order on the spot after confirming tile was in stock. When I went to pick up the tile, which should have been 2 1/2 boxes, only 1 box arrived. Bryan placed the correct order for 18 sheets but your warehouse messed up and sent tile for 18 sq feet. You were the only company that sells the tile I wanted so I had not choice but to put up with your incompetence. As of today, I am waiting for the additional 1 1/2 boxes of tile to arrive. My project was put in jeopardy because demolish already started. YOu can make it right by giving a partial credit for the tile I already paid for. Patricia Neves
Regie was extremely patient with us, particularly with letting us try multiple samples at home. The installation crew were very friendly, efficient and a pleasure to have around. We would absolutely recommend Floor Coverings International!!
Huge range of quality products to choose from. Highly professional in all aspects of the company: management, design associates, installers and office staff. I have used Floor Coverings International twice and would not hesitate to use them again
Tony is one of the most personable representatives we have ever encountered. Alejandro and his team were phenomenal. Completed work consisting of removing tile and installing flooring on the entire first floor of our home in ONE DAY. Truly incredible. Will definitely use again in the future.
Krystal & Joe Robinson
Prompt service. Great communication. I feel very educated about flooring in general after working with FCI.
California Closets (Bryan Hickok)
The professionalism of staff from start to finish
Brian & Dauphne Cook
Outstanding service from the very beginning with Mechele. She made it so easy and a non stressful process. Super knowledgeable and patient with us, and helped us make final decision after seeing showroom. So many options to choose from it was fantastic! The guys who put in floor were professional and efficient. They finished in one day even though we had expected 2! Mechele also dropped by to check on installation which was great and unexpected. Everything was cleaned up when they were done. Will definitely use you again when we are ready to redo our office!
Ilana & Eric Samuels
Quality products and very high degree of Professionalism