Floor Coverings International of Concord, CA, recently earned the prestigious Diamond Certified award. This award is presented only to hardwood flooring contractors and other local service companies that rate “highest in quality” in a detailed customer satisfaction study of their customers served during the previous four-year period. Each qualifying company must also pass a license, insurance, complaint status, legal and credit rating. As a Diamond Certified company, Floor Coverings International is proud to be recognized for exceptional customer satisfaction and professionalism.
Every once in a while we want to change the look of our home. Sometimes adding a lamp or a cushion here and there will do the job, but other times more radical changes are needed. The easiest, most effective [...]Read More
Hardwood floors are elegant, cozy and durable, and add value to your home. Buying hardwood flooring is an investment that requires additional care since this type of flooring will easily get damaged if not taken care of properly. If you [...]Read More
When choosing their dream home, many people look for a house with wood flooring. After all, wood is beautiful, timeless and gives every house that luxurious touch. While older traditional homes have original hardwood floors newer ones typically have laminate. [...]Read More
We are thrilled with the product and the service was top notch. The installation crew was courteous and very professional. 9 out of 10 only because the price was good but not great.
Gary & Joan Schoenfeld
Regie was extremely patient with us, particularly with letting us try multiple samples at home. The installation crew were very friendly, efficient and a pleasure to have around. We would absolutely recommend Floor Coverings International!!
Huge range of quality products to choose from. Highly professional in all aspects of the company: management, design associates, installers and office staff. I have used Floor Coverings International twice and would not hesitate to use them again
Tony is one of the most personable representatives we have ever encountered. Alejandro and his team were phenomenal. Completed work consisting of removing tile and installing flooring on the entire first floor of our home in ONE DAY. Truly incredible. Will definitely use again in the future.
Krystal & Joe Robinson
Prompt service. Great communication. I feel very educated about flooring in general after working with FCI.
California Closets (Bryan Hickok)
The professionalism of staff from start to finish
Brian & Dauphne Cook
Outstanding service from the very beginning with Mechele. She made it so easy and a non stressful process. Super knowledgeable and patient with us, and helped us make final decision after seeing showroom. So many options to choose from it was fantastic! The guys who put in floor were professional and efficient. They finished in one day even though we had expected 2! Mechele also dropped by to check on installation which was great and unexpected. Everything was cleaned up when they were done. Will definitely use you again when we are ready to redo our office!
Ilana & Eric Samuels
Quality products and very high degree of Professionalism
Great sales rep and excellent installation
Mike & Carol Bartlett
High quality service.
Jean Anderson & Martin Birnie
High quality products , great selection of floorings , highly professional team, very skilled install team, excellent communication and follow-up through the entire project . Awesome company .
FCI did the tile floor and backsplash in my kitchen. They did a fantastic job and I'm completely satisfied. The work was done in a professional manner. I was consulted every step of the way. The materials they used were top quality. I would not hesitate to recommend them. Thank you! Dennis Geyer
Very professional; from initial bid process, through award and installation, and finally punch list sign off.
I felt like I was working with flooring experts, and they did not disappoint! All of my questions/concerns were answered completely and in a timely manner. I am so happy with the new bedroom carpet, that I am enlisting FCI to replace the flooring in two more rooms.
Great variety of products, courteous and knowledgeable staff
Very responsive to our needs. Informative presentation. Efficient and competent work crew. Very pleased with the way the floor compliments our rooms and furniture. Bill and Brenda Cooke
William & Brenda Cooke
Tony Cicala, the marketing person for Floor Coverings International Conrad was a pleasure to work with before, during and after the project. He was accessible and always willing to answer questions. i am pleased with my kitchen floor.
From start to finish, Floor Coverings International was amazing to work with. Bryan was so patient showing us the different samples and working with the many different scenarios we suggested in order to stay within our budget. I loved how he could provide the total cost on the spot after taking measurements and then could make a change (flooring type, etc) and you could instantly see how that impacted the total cost. Then onto the install - the team was so great to work with. Super respectful of our home, taking care to clean up and put everything back the way it was. I had complete trust in the workers! They did an incredible job and I think I told them 100 times how grateful I was that we chose to have the floors professionally installed. We love our new floors and highly recommend Floor Coverings International.
Mary & Dave Salazar
Bryan was a lot of help.
very friendly and honest, and they go above and beyond.
Really appreciated Reggie's willingness to meet with us in the evenings and on weekends in order to select materials as the showroom hours would require us to take time off work. The whole process was so professional from start to finish, the work product was great, and the extra help that Reggie extended to us at the end with helping get some furniture protectors under a piece of heavy furniture was so appreciated. There were also no problems with getting a piece of wood replaced that I thought was damaged after the floor has been installed. I really appreciate your company living up to its promise to take care of everything to the customer's satisfaction. Now I have beautiful floors to enjoy for years to come! Thanks Floor Coverings International!
Very easy to deal with, giving me options for pickup.
Excellent customer service!! Excellent installation and quality of carpeting in three bedrooms!! Excellent refurbishing of wood floors in two rooms!! Excellent follow up after completion of project to insure that we were satisfied with everything!! They didn't take the final payment until everything was completed to our satisfaction!! All of the people that work there our very customer oriented. That includes the office staff, the sales team and the installation team. They seem like a family!! WE HIGHLY RECOMMEND THE COMPANY!!
Ron and Carol Macaluso
Mike & Margaret Orlando
Floor coverings satisfied our needs. The warranty is excellent. The services were professional. The installers were hard working. Complaints were addressed promptly.
Eduardo & Jane Ayalin
Nice product good people.
Max and his staff were very professional. If a problem came up with the installation, he would inform of going in a different direction. I would highly recommend this company.
Really nice job, affordable, done quickly
My new floor is gorgeous. The employees--sales representative, installers. and phone contact--were unfailingly polite and friendly. I particularly appreciated your practice of bringing samples to my home rather than my having to shop for them.
These guys are so Knowledgeable with all types of floor Coverings
On time, did what was planned and cleaned up the site
Products are good and service was great. Thanks
The company did an excellent job of working to meet our needs and get us installed when we needed it. Fantastic service and one of the best installation interactions we've had to date.
Games of Antioch - Gene Griffith
The people we have worked with have been outstanding in knowledge, capability, and doing the job right..
Sally & David Morris
I was very pleased with the work, the workers, and the finished product! Good job!
they were very friendly and helpful. The job was done professionally and to what I wanted. They offered to put in my sink which needed to be put together, and when it took more time, they took the time. Next summer I want to do my upstairs bathroom and I will be calling them.
The service throughout the project was exemplary! Bryan Keding’s assistance was invaluable. He brought his mobile van to our house so we would have access to many different floor samples. His ideas and suggestions were very beneficial and helped me immensely in choosing which flooring to use. After the job was completed he followed up by coming back for a final walk-through to verify that I was satisfied with the job that been done. There was one small correction that needed to be made, and he promptly had workers return to fix it. Everyone who has seen it comments on how fantastic it looks, how well the color and pattern of the flooring goes with the rest of the room and what a fabulous job was done installing it. I would definitely recommend Floor Coverings Int’l in Concord for any job, regardless of how large or small the project may be.
Great customer service, talented installers, very professional
Meghan & Matt Willman
There is a extensive supply of various products, the staff is always ready to accommodate the clients needs and willing to work with them.
Maria & Roberto Viscogliosi
We like the tile that we bought. It is perfect for our front porch. Bryan Keding was very helpful in our selection of the tile. He was very responsive and helpful for our needs. Yes, we would highly recommend Floor Coverings International Concord to others needing tile.
Nolan & Margaret Brewton
The people are great, the job was great also.
The sale rep is who sold me on using Floor Coverings International his presentation was great. The person who install my hardwood floors was friendly and helpful. The crew also did a good job cleaning up when they finished the job.
Everything from the initial sales appointment to the final walk through. Everyone was very professional, courteous and they completed the work on the time frame I needed. The hardwood floor repairs matched perfectly.
We love FCI. Excellent work and the best customer service!
Cathy & Patrick Nagel
Excellent results, reasonable prices, knowledgeable and intelligent representatives, high-quality installers.
Debbie & Martin Rokeach
OUTSTANDING SERVICE-- Initially I found 7" wide flooring at the distributors showroom and had to purchase it through a vendor. I chose Floor Covering International because they are a local company and they had very good reviews. I contacted them and had one of their sales representative contact the distributor. They ordered what was supposed to be 7" white oak, select & better, rift & quartered. When it arrived it l discovered it wasn't what it was described as in the company computer, it was a lesser quality grade, not S&B. I contacted the distributor and was told to contact Reggie or Brian at the retailer as they would be instrumental in resolving his matter. I called and Reggie answered.When I informed him of what had happened. He immediately called the distributor and scheduled a meeting at my home the next morning with the distributors representative to inspect the flooring. Once they saw the material wasn't what I ordered they made arrangements to pick it all up 2 days later. I received a full refund form Reggie for the flooring, over $13,000.00. Reggie then worked with me to find a suitable replacement, a 5"white oak S&B, rift & quartered. Reggie ordered the flooring and it was deliver 3-days later. I can't express enough how impressed ai was with Reggie. Not having made the sale himself, but being an honest and responsible owner, when he heard of my dissatisfaction and complaint about the quality of the flooring, he immediately went to work to resolve the issue to my complete satisfaction.. Reggie also went well above and beyond anything I could have expected when he came to my house and help load all the flooring being returned, 850 sq. ft.into the semi trailer. AMAZING=-- What owner voluntarily comes out and loads up 7' to 14' long, 7" wide , 3/4" hardwood flooring for a customer. Floor Covering International will have ALL of my flooring business, as well as that of my daughters, forever!! Needless to say, whenever anyone asks me for a referral for a flooring company, Floor Coverings International ie the only one I'll recommend. Thanks again Reggie for all your help. Sincerely, Ken
Great job. Would recommend to anyone
Great quality product, wonderful customer service, very good installers, overall a great company to work with
Product is great for pets. No more urine smell! Service was god. Installers were excellent. They made sure subfloor is even prior to installing Luxury Vinyl flooring.
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