Everything from the initial sales appointment to the final walk through. Everyone was very professional, courteous and they completed the work on the time frame I needed. The hardwood floor repairs matched perfectly.
We love FCI. Excellent work and the best customer service!
Cathy & Patrick Nagel
Excellent results, reasonable prices, knowledgeable and intelligent representatives, high-quality installers.
Debbie & Martin Rokeach
The communication between sales rep and the project manager could be improved. Our floors took longer than expected because he had a lot of leveling issues. The onsite crew was great at keeping us updated but they were also caught off guard. It would be great if the PM did a walk through of the floors to access the necessary materials. Our crew had to travel back and forth to pick up additional materials. I also don't love the treatment of the furniture and appliances. A lot of our furniture, door frames and appliances have scratches, scuffs. It's frustrating since most of our furniture and appliances are new. I'm not sure I would have chosen to do my whole home if I knew my furniture wasn't going to properly protected.
OUTSTANDING SERVICE-- Initially I found 7" wide flooring at the distributors showroom and had to purchase it through a vendor. I chose Floor Covering International because they are a local company and they had very good reviews. I contacted them and had one of their sales representative contact the distributor. They ordered what was supposed to be 7" white oak, select & better, rift & quartered. When it arrived it l discovered it wasn't what it was described as in the company computer, it was a lesser quality grade, not S&B. I contacted the distributor and was told to contact Reggie or Brian at the retailer as they would be instrumental in resolving his matter. I called and Reggie answered.When I informed him of what had happened. He immediately called the distributor and scheduled a meeting at my home the next morning with the distributors representative to inspect the flooring. Once they saw the material wasn't what I ordered they made arrangements to pick it all up 2 days later. I received a full refund form Reggie for the flooring, over $13,000.00. Reggie then worked with me to find a suitable replacement, a 5"white oak S&B, rift & quartered. Reggie ordered the flooring and it was deliver 3-days later. I can't express enough how impressed ai was with Reggie. Not having made the sale himself, but being an honest and responsible owner, when he heard of my dissatisfaction and complaint about the quality of the flooring, he immediately went to work to resolve the issue to my complete satisfaction.. Reggie also went well above and beyond anything I could have expected when he came to my house and help load all the flooring being returned, 850 sq. ft.into the semi trailer. AMAZING=-- What owner voluntarily comes out and loads up 7' to 14' long, 7" wide , 3/4" hardwood flooring for a customer. Floor Covering International will have ALL of my flooring business, as well as that of my daughters, forever!! Needless to say, whenever anyone asks me for a referral for a flooring company, Floor Coverings International ie the only one I'll recommend. Thanks again Reggie for all your help. Sincerely, Ken
Quotes should be more specific and transparent
John and Lynn Farizell
Great job. Would recommend to anyone
Great quality product, wonderful customer service, very good installers, overall a great company to work with
Product is great for pets. No more urine smell! Service was god. Installers were excellent. They made sure subfloor is even prior to installing Luxury Vinyl flooring.
They walked us through multiple options that would meet our needs and told us the products that would not work. We had some harder situations to work around and they assured us they could handle them. The installers were excellent, talking through how they were going to handle all the situations. They were very professional. They cleaned as they worked through the job (which included tear out, new underlayment, and new flooring), and once they were done the whole site was cleaned very well. They were very careful in not damaging our trim and baseboards. They showed what mistakes were made in the previous install (done by another firm) and how they were doing it the correct way. They were very professional throughout. I would highly recommend them.