Absolute quality, quick responses to my questions and an overall professional approach to the job which is incredibly well done.
We had our floors sanded due to water damage when the refrigerator leaked. The floors were sanded but the refrigerator wasnt moved and the area under the refrigerator was not done. ( This is the reason we had it done in the first place). I called to let them know that the area had been missed. The person who did the sanding was contacted and he called and said he would be stopping by to look at it. I never heard back from him. You could make it right by sanding under the refrigerator.
Subject: Floor Coverings Int ... very frustrated and not happy! Dear Management team: We started this 3 phased project in August 2016 with Floor Coverings Int. and this project consisted of repairing a stone floor, replacing carpet and repairing a hardwood kitchen floor that also needed to have a step added. One of the 3 projects, the carpet was done without complications and without bringing our other contractors in to finish the project. Mike the person contracted with Floor Coverings Int. worked on fixing the hardwood (not applying the finish) and stone project. Mike completed the repair of the hardwood but when it came to the stone he tried to match the color of the concrete that held the stones together, this was a disaster, and I had to step in and finish the project. Toby even admitted this stone project should not have been bid out, but it was! When it came to finishing the hardwood floors we had new cabinets installed and the cabinet person did not connect the plumbing correctly, and there was a small leak, so the finish for the hardwood floors had to be postponed till a small portion the floors were dry enough to start with adding the finish. We started working with Roman hired by Toby. Roman sent to guys, who after finishing the floor left round scratches in the whole floor. So we were on to Zach (hired by Roman) who came and tried to talk me into a dull finish because when the truth came out he didn't have the right finish with him. So he had to come back. Now are on the third time, another disaster....as we are going through this we are following instructions to a T, not walking on the floor. We couldn't use our kitchen, dinning room, or living room for over 5+weeks. The hardwood portion has cost us $4,041,(total project $6,864.28) and precious time. The 3rd time there over 12 hairs, yes I said hairs in the finish and spots that were not covered with finish, so now we are on the 4th time and after staying off the floor for 2 weeks and slippers only the floor scratches and looks horrible, and after 2 independent floor finish companies looking at the floor both agree that inferior product was used, there are bubbles in the finish and the sanding in uneven...the original floor was fantastic and lovely, it was a 20+ year floor that when I showed a picture of it to Zach and Roman Zach said it was crap..through Romans interpretation. How disrespectful. I am very upset and dissatisfied with the outcome of the floor. I have tried to schedule a meeting with Toby and he cancelled, I have asked for another apt and have not heard back. I want the floor back to where it was before this painful experience and I do not want Roman back, I want my hardwood person to do the work and a refund! We worked with Stan to begin with, then Toby (out of Vancouver WA,)took over because Stan's father passed away. Stan was very nice. Constance Grecco Portland, Oregon
We were very pleased with everything from start to finish. Josh listened to what we wanted & chose products we loved. Amy was consistant in her communication with us, which was greatly appreciated with our busy schedule. The crew was courteous, FAST and very friendly. Upon the final inspection Josh saw that there were some areas that where not to his liking, so he had one of the guys come back to fix it. We will definitely use FCI again!
Dedication to a perfect installation of our flooring. Excellent customer service.The two installers worked steadily and made sure all of our installation was perfect.
Rebecca and Richard McCoy
Good quality product and very nice, hard working installers. Our biggest frustration was communication. Every step of the way, the communication was very frustrating.
Jim and Lyndy Wine
Tile floor was installed in bathroom and laundry room. Jeff was easy to work with and knowledgeable. Prices were very reasonable. Crew was friendly, did great work and cleaned up after themselves. We are already considering them for another project.
John and Jen Neill
Keith was not pushing us to purchase/make decisions quickly. We were able to compare carpet/padding qualities and prices to see what would fit into our budget. Our installers were fantastic. They went above and beyond to rectify a sub floor issue and wrap all of our stairs. Couldn’t be happier with our choice.
Bill & Betsy Street
Quality Custom Professinal work. Workmanship was high quality. The work completed as promised and the entire crew were kind and professional.
I like how easily I could get in contact with both Matt and Tracy. They responded quickly and researched questions for us when they were not sure of the answers.
Michael & Katie Eckart