Customer Experience with Flooring

The Floor Coverings International customer experience is what really separates our company from our competition. It is made up of several simple and integrated steps that all add up to us exceeding your expectations. We pledge to you that we will always strive to deliver the following:

However you first contact us, you will be listened to, and we will gather all the necessary information from you to ensure that our in-home and complimentary design consultation will be productive and satisfactory to you.

What to Expect

  • You will receive confirmation of your appointment with us.
  • We will arrive for our appointment on time and fully prepared to design a flooring solution that will inspire you.
  • We will always respect your home.
  • Your Design Associate will create a custom solution that inspires you.
  • You will have a proposal and a design suggestion in your hand within 48 hours of our appointment.
  • We will take all possible steps to ensure that the installation process is smooth and successful.
  • We will confirm your scheduled installation and we will arrive on time.
  • We guarantee our workmanship, and upon the completion of your installation we will walk you through the work and review the maintenance and upkeep requirements of your floor.
  • We are always available to you, and will stay in contact with you, should you have further questions or would like additional flooring design and inspirational solutions.

Get your free in-home estimate today!

Our Local Flooring Experts

One thing that allows us to provide such quality customer service is that we are a small and locally owned business. Our employees are also your community members. With an expert understanding of the area, we are better equipped to help you choose the right flooring based on the regional climate and design trends.

flooring design consultation concord

Our Free Flooring Design Consultations

The free in-home design consultations that we provide are part of what we do to ensure you have the best experience possible. When you schedule a consultation with us, we’ll bring the floor to your door with our mobile showroom. We bring over 3,000 flooring samples to your home so you can see how each type of flooring will look in your home’s lighting and next to your walls' colors. Our design consultant will listen to your wants and needs, helping you to narrow down your choices until you’ve decided on the perfect flooring.

Get Started Today

From consultation to installation and even after the final cleanup, our experts will be there to ensure everything exceeds your expectations. Here at Floor Coverings International Concord, we prioritize your experience every step of the way. Contact us today for your free in-home design consultation, and get started on making your flooring dreams a reality! We proudly serve the greater Concord, Walnut Creek, Lafayette, & Martinez, CA areas.